FAQ

GLIXO Frequently Asked Questions (FAQ)

Products & Materials

Q: What materials are GLIXO shoe racks made from?
A: Our shoe racks are crafted from premium solid hardwoods (ash and walnut) and reinforced steel, ensuring exceptional durability and aesthetic appeal.

Q: Are the woods sustainably sourced?
A: Yes. We are committed to responsible sourcing. Our woods come from sustainably managed forests.

Q: What is the weight capacity of your shoe racks?
A: Capacity varies by model. Please see individual product pages for specific weight limits. All designs support typical household use.

Ordering & Shipping

Q: How long does delivery take?

  • UK Orders: 2-4 working days (£5.99)

  • International Orders: 3-17 working days (£23.99)

  • Free shipping on orders over £160

Q: Do you ship internationally?
A: Yes, we ship to most countries internationally. Shipping costs and times vary by destination.

Q: Will I receive a tracking number?
A: Yes. Once your order ships, you'll receive a confirmation email with your tracking number and a link to monitor your delivery.

Returns & Warranty

Q: What is your return policy?
A: We offer a 45-day satisfaction guarantee. If you're not happy with your purchase, return it in its original condition for a full refund.

Q: How do I start a return?
A: Email us at support@glixoltd.shop with your order number. We'll provide return instructions and the necessary authorization.

Q: What does the warranty cover?
A: Our 1-year limited warranty covers defects in materials and workmanship under normal household use. It does not cover damage from accidents, misuse, or improper assembly.

Care & Maintenance

Q: How should I clean my shoe rack?
A: Simply dust with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth and immediately dry the surface. Avoid harsh chemicals.

Q: How do I protect the wood finish?
A: Keep the rack away from direct sunlight and heat sources. Wipe up spills immediately to prevent moisture damage.

Contact & Support

Q: How can I contact customer service?
A: Reach us at:

  • Email: support@glixoltd.shop

  • Phone: +44 7399 035656

  • Address: 37 Potter Street, Harlow, England, CM17 9AE

Q: What are your customer service hours?
A: Our team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. We aim to respond to all emails within one business day.

Assembly & Installation

Q: Is assembly required?
A: Yes, all our shoe racks require some assembly. We provide clear, step-by-step instructions and all necessary tools.

Q: How difficult is assembly?
A: Most customers find assembly straightforward and can complete it in under 30 minutes using our illustrated instructions.

International Customers

Q: Are there additional costs for international orders?
A: International customers are responsible for any applicable import duties, taxes, or customs fees. These are not included in the product or shipping price.

Q: What if my product arrives damaged?
A: Contact us immediately at support@glixoltd.shop with photos of the damage and your order number. We'll arrange a replacement or refund.

Can't find what you're looking for? Contact our customer service team for assistance.